Profile details - Mountain Miniatures

706-677-2016   Contact Us

Shop Mountain Miniatures for unique, high-end 1:12 scale & 1:24 scale dollhouse miniatures.

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Terms & Conditions

Mountain Miniatures Terms and Policies Yes, we will exchange items ... All items, except dollhouse kits, can be returned for any reason for merchandize of equal or greater value. We understand that it is not easy shopping from pictures and some items will not meet expectations. You can be assured that we are very selective in choosing the items we sell. We only carry the better quality items at all different price levels. Return merchandize to: Mountain Miniatures 1041 Moccasin Gap Road Lula, Georgia 30554 If you return merchandise, the item must be in the original unopened package in new condition and must arrive in new condition. All returns must be made within three weeks of your receiving the items. Freight damage is your responsibility. You will receive a store credit, Sorry no refunds. Dollhouse kits may not be returned for any reason since they were drop shipped to you directly from the Manufacturer. (Drop shipping reduces the retail price to you by avoiding additional freight charges to us. We appreciate your understanding.) Damaged Items: Customer agrees that all damages are the responsibility of the carrier and that all items sent by Mountain Miniatures were shipped in new condition. We inspect every item prior to shipping and insure that it left our shop in perfect condition. By placing an order with Mountain Miniatures the you agree to and understand the following policies and terms of Mountain Miniatures. Defects: We inspect all merchandise prior to delivery and make every effort that you receive your order in perfect condition. However should you receive something that has a manufacturer's defect, please email us within 5 days so we can determine a remedy. Orders can not be refused or returned because of a manufacturer's defect. Mountain Miniatures reserves the right to correct the defect or exchange the item. Sorry no refunds. Pricing: All pricing is shown in U.S. dollars. Pricing may fluctuate depending on manufactures price changes and you will be notified by email or on the final invoice. All prices are subject to change without notice. Mountain Miniatures reserves the right to correct errors and omissions. Sales Tax: Orders from residents of Georgia must add 7% Georgia Sales Tax. Shipping: All shipments are FOB Mountain Miniatures, which means all shipments become the property of the customer when Mountain Miniature delivers the package to the shipper. We ship most smaller items by USPS Priority Mail which is not automatically insured. If you require insurance you must notify us to purchase insurance on your behalf and this charge will be added to the shipping charge. Any claim will be made to the U.S. Post Office. Larger packages such as doll houses will be shipped by U.P.S. and are automatically insured. Packages to big to be handled by U.P.S will be shipped freight collect by Trucking Company. You can email us to request an estimate on truck freight charges but the final billing will be determined by the shipper. In the unlikely event that your package is lost in transit, your merchandize is the responsibility of the carrier. Dollhouse Kits: Kits are dropped shipped from the supplier to customers in the United States. All doll house kits are warranted by the manufacturer. Missing and defective parts must be obtained from the manufacturer directly. The manufacture's phone number can be obtained from the literature in the kit. Product availability: We strive to maintain adequate inventory on all items; however due to unexpected demand, we may be temporarily out of stock. In this case, we will back order the item for you and give you first priority when the product arrives. No additional freight will be charged when backordered items are shipped. We find that when dealing with some of our smaller vendors producing the handcrafted unique items may result in longer delays. We will expedite all backorders as quickly as possible